Staff know the answer but are not confident writing it in Welsh.
Hire Cian, the AI agent for Welsh-language emails
Cian helps Welsh organisations draft email replies in Welsh using their own policies, documents and approved wording. Staff review the response, check the English translation, edit where needed, and approve the final Welsh reply before it is sent.
Cian helps public bodies in Wales meet their duties under the Welsh Language ( Wales ) Measure 2011 and the Welsh Language Standards by making Welsh-language email easier to handle well, quickly, and consistently.
Reply in Welsh with confidence.
Cian turns Welsh-language correspondence into a clear, review-first workflow. Your team gets a Welsh draft, an English version for checking, and full control before anything is sent.
See Cian in action
See Welsh first support in action.
Mewntwll is an example of the kind of public-facing service Cian can support: a clear Welsh-first route for people seeking help with living costs, rent, bills, school costs, benefit delays, or emergency money. It makes the first step easier for residents, and gives teams better context for a careful, reviewed response.
The problem
Welsh service is the goal.
Email is the bottleneck.
Many organisations want to provide a good Welsh-language service, but everyday email creates practical bottlenecks:
Welsh-speaking staff become an informal translation queue.
Responses are delayed while policy wording is checked.
Generic AI tools are not grounded in the organisation's own documents.
There is often no clear audit trail showing what was reviewed or approved.
How Cian works
From inbox to approved reply,
in four careful steps.
Cian drafts. Your organisation reviews, edits and approves. Nothing leaves without a human in the loop.
Live
Upload your organisation's knowledge
Add the files Cian should rely on: policies, FAQs, service pages, approved wording, contact details and process notes. Cian uses this knowledge when drafting replies.
Live
Receive a Welsh email
A citizen, customer, tenant, patient, student or service user writes to your Cian email address in Welsh. Cian reads the message and prepares a draft response using your uploaded knowledge.
Live
Review before sending
Cian shows the Welsh draft and an English review version so staff can understand, edit and approve the intended meaning. Nothing is sent automatically.
Live
Send with an audit trail
When an authorised reviewer approves the reply, Cian sends the Welsh response and records what was used, changed and approved.
cian - knowledge base 3/5 indexed
- housing-allocations-policy.md42 pages
- council-tax-faqs.md18 pages
- approved-welsh-phrasing.md6 pages
- complaints-procedure.mdindexing...
- service-area-map.mdqueued
inbox - cian@cyngor.cymru just arrived
Pwnc: Cwestiwn am dreth gyngor
Helo, hoffwn ofyn cwestiwn am fy mil treth gyngor mis nesaf. A oes modd i mi dalu mewn rhandaliadau? Diolch yn fawr, Bethan.
Cian is drafting a reply...
Cymraeg - draft Editable
Annwyl Bethan, diolch am eich neges. Gallwch dalu eich bil treth gyngor mewn deg rhandaliad misol. I sefydlu hyn...
English - review reference only
Dear Bethan, thank you for your message. You can pay your council tax bill in ten monthly instalments. To set this up...
audit log - conv #2847 sent - 09:51
- 09:42 Welsh email received from b.morgan@email.cymru
- 09:43 Cian drafted reply using 2 knowledge sources
- 09:48 Reviewed and edited by S. Davies (3 edits)
- 09:50 Approved by M. Hughes (authorised reviewer)
- 09:51 Welsh reply sent - audit record stored
Why Cian is different
Designed for Welsh service,
not bolted on after.
Welsh-first, not translation-last
Cian is built around the need to reply properly in Welsh, not simply translate an English response at the end.
Your knowledge, not generic guesses
Replies are grounded in your organisation's uploaded documents, policies and approved wording.
Human approval by design
Cian drafts. Your organisation reviews, edits and approves. Nothing is sent automatically.
English review layer
Staff can review the meaning of a Welsh reply through an English translation, while keeping the outbound message in Welsh.
Audit-ready workflow
Cian records the original message, knowledge sources used, draft, edits, approval state and final sent reply.
Built for Welsh-language service teams
For the teams who carry
Welsh service every day.
Cian helps teams handle everyday Welsh correspondence while keeping responsibility, review and approval inside the organisation.
A simple pilot
Start small.
Prove value quickly.
Begin with one team, one inbox and a small set of approved documents. A typical Cian pilot looks like this:
3-10 uploaded files
One Cian email address
A small group of reviewers
A limited category of Welsh-language enquiries
Review and approval before every reply
Feedback on quality, speed and confidence
Faster Welsh replies.
Humans still in charge.
Cian helps Welsh organisations provide faster, more consistent Welsh-language responses while keeping humans in charge.